We hope that every aspect of your interaction with WarmGoods™ is
pleasing. Below is a summary of our company policies. If you have more questions
then please email us at
How to Place an Order
We accept orders online through our secure shopping cart, via email, or by fax.
Ordering via Email
E-mail orders should be sent to
.
To ensure your order is reviewed and processed, please include in the Subject
line of your message the words WarmGoods Product Order. Do not leave
the Subject line blank as it may be inadvertently treated as unsolicited
spam and deleted. When ordering via email please include your full mailing
address with zip code and a daytime phone number where you can be reached
if we have any questions about your order. Since email is not secure, we do not recommend sending credit card information in an email order. If you prefer to pay by credit card then it's best to order directly from this site or via fax.
Ordering through our Web Site
When you submit your shopping cart order, you will receive an auto-response e-mail order acknowledgment letting you know your order was sent to us. If you do not receive this initial email confirmation then most likely your order was not successfully submitted. If you are concerned that your order did not go through, send an email inquiry to
to confirm that we received it. Include the words Order
Confirmation Inquiry in the subject line. Please be as specific as possible regarding details of your order (date and time it was placed, what items you ordered, and in what quantities, as well as any special instructions you included).
When your order is shipped you will receive an email receipt with your order
total, including shipping charges, any applicable sales tax (California
residents only), and tracking information.
If you experience any difficulty placing an order through the web site or
by fax, please call our toll-free customer service line at 888-705-3777 (Monday
through Friday 10 AM to 6 PM PST) and we will be happy to assist you with
placing your order. If we are not available to answer your call, please
leave a detailed message describing the nature of the problem you are experiencing
and include a daytime phone number where you can be reached. Someone will
return your call as soon as possible. For a faster response, send a detailed
email message describing the nature of the problem to
. Include the words Order Problems in the subject line.
Order Processing
Most orders are processed and shipped within 3 to 5 days of receiving the
order. Please allow additional time during peak holiday seasons or around
special occasions like Valentines Day, Mother's Day, and Graduation.
Orders received on Fridays after 2 PM Pacific Standard Time will be processed
the following Monday.
Changes & Cancellations
To change an order you have already placed it must be cancelled entirely
within 24 hours, and replaced with a new order. We cannot guarantee that
requests for changes to orders or order cancellations received more than
24 hours after the order was placed will be honored. You will be responsible
for all shipping charges incurred on orders that are not cancelled within
the first 24 hours. Please Note: If you request expedited shipping for you order then you will still be responsible for all shipping charges incurred even if you cancel the order within 24 hours.
Partial Orders and Back Orders
There may be times when a product is temporarily out of stock or has been
discontinued. You will be notified of discontinued or out-of-stock items
and given an estimate of when they are expected to be available again.
If you order multiple items and some are out of stock, we will ship out
and charge you only for the items that are in stock at the time the order
is placed. If you would like to be notified when back-ordered items are
available so you can order them, then please tell us so in the special
instructions area in your shopping cart before submitting your order.
Payment Methods
We currently accept payment via PayPal or Postal Money Orders .
If you wish to prepay with a money order, it must be made out to WarmGoods in
the exact amount of your order total as indicated in your order confirmation.
We will not accept money orders for amounts that exceed your order total.
Your order will be shipped upon receipt of proper payment. If you are paying
through PayPal's eCheck,
your order will ship once the check has cleared.
Shipping
We ship most packages via USPS Priority Mail with Delivery Confirmation, Signature Confirmation, and Insurance. We may at our discretion, select other carriers or methods of shipping in order to keep shipping costs reasonable. Standard shipping charges are as follows:
Order Total
Shipping
$ 0.00 - $ 15.00
$6.95
$15.01 - $ 35.00
$7.95
$35.01 - $ 60.00
$10.95
$60.01 - $100.00
$12.95
International Orders
We regret that at this time we are unable to ship orders outside the United States.
Damaged or Lost Goods
Please inspect packages upon arrival. Should you receive goods damaged in transit, carefully verify the extent of damage, keeping all packing materials and the box as is, and then notify UPS right away (i.e. within 5 business days of receipt) to arrange for a UPS representative to come and inspect your package. Make sure you notify us right away too, so we can begin processing your claim and prepare a replacement order. We cannot replace damaged merchandise until the package has been inspected by UPS and a claim number has been issued.
Sales Tax
We are required by law to charge 9.75% sales tax on all orders shipped within the state of California. Orders being shipped to any other destination in the U.S. will not be subject to sales taxes.
Return & Exchange Policy
Your satisfaction is important to us. We stand behind our products with a
100% customer satisfaction policy. We are very confident that you will
enjoy our products. If for any reason you are not happy with the quality
of our products or find them to be defective in any way, please return
the unused portion with a brief explanation of why you are returning it,
and we will either exchange it for another item of your choosing or give
you a refund, less the original shipping charges.
If there is a problem with your order when you receive it, please contact us immediately. In the unlikely event that we made an error in processing your order we will ask you to return the incorrect items at our cost within 15 days of delivery, and replace them if appropriate. We pay the shipping charges for returns due to our error. All freight and handling charges on other returned goods are the responsibility of the customer. If you are returning an item for exchange we will waive the shipping charges on the new item. All returns must be made within thirty (30) days of receipt of your order. A
20% re-stocking fee may apply to certain returned items.
If you return an item to us for refund or exchange we recommend you use a carrier like UPS or FedEx so it can be easily tracked. If you use USPS to return an item we recommend you send it via Priority Mail with Delivery Confirmation and Insurance. We cannot accept responsibility for returned items that have been lost or misplaced by the post office.
Email & Privacy Policy
We value your privacy. We never rent, sell, share or exchange your personal information or your email address to or with third parties or anyone outside of WarmGoods™. All customer and transaction details are maintained in the strictest privacy. Orders placed on this site are routed to a secure server for processing. We use the information we collect about you (name, phone number, fax number, e-mail address, billing address, and delivery address) to process orders, and to notify you of your order status. We monitor customer traffic patterns and site usage to help us improve the design and layout of the store. Occasionally we may request certain (optional) information from you to provide a more personalized shopping experience.
We may also use the information we collect to notify you from time to time
about important changes or additions to the WarmGoods web site, new products,
sales, and special offers we think you'll find valuable. Each message you
receive from us contains a hyperlink at the bottom enabling you to instantly
opt-out if you decide you no longer wish to receive this information.
Wholesale Customers
If you own a retail store and would like to carry our products please send an email inquiry with the particulars to
Our aim is to be a partner in wellness and comfort. WarmGoods™ are
intended only as a relaxation and healing aid. No medical claims are made
or results guaranteed. As with any therapeutic product, consult your physician
regarding specific issues that may affect you when using this
product, especially allergies or sensitivities to materials or extreme
temperatures, or in conjuntion with the treatment of serious physical injuries.
